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ServiceNow Certified System Administrator

Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform.

Successfully passing this certification exam also establishes the core skill set necessary to pursue further certification for individuals.

Prerequisites

Candidates can complete either a three‑day ServiceNow Fundamentals training course or the on‑demand ServiceNow Fundamentals training course offered in Now Learning.

To be successful on this exam, candidates should have attended the ServiceNow Fundamentals class and have at least six months of hands‑on experience with ServiceNow.

Industry experience with database concepts and system management, as well as knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful.

To prepare for the exam, please download the exam blueprint and review what will be covered.

Exam Registration and Scheduling

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.

Appointments may be made in advance or on the actual test day, subject to availability. Please visit WebAssessor to register and sign up for the exam.